Return & Refund Policy

U.S. Domestic Returns Policy

Return Window: U.S. domestic orders (including regular addresses, APO/FPO/DPO military addresses, and U.S. territories) are eligible for full returns within 60 days of purchase.
Return Shipping: Backed by the “Happiness Guarantee,” U.S. domestic returns can be made using a pre-paid UPS return shipping label generated directly through the website, completely free of charge.
Eligibility: Even if a product has been opened, used, or simply doesn’t suit your skin type, you can still process a return and receive a full refund to your original payment method within the 60-day window. Returns, exchanges, or store credits are not accepted after 60 days.

International Returns Policy

Shipping Responsibility: International orders shipped directly overseas from the website are not eligible for free returns. Buyers are responsible for all international return shipping costs and related mailing expenses.
Process: To initiate an international return, please contact the customer service team directly via email at customercare@tatcha.com for specific international return instructions and addresses.

Refund Issuance: Once Tatcha receives and processes your returned package, refunds are typically credited back to your original payment method within 14 business days.
Return Tracking: After generating a return label online, a tracking number is usually sent via email so you can monitor the return progress back to the facility.

Damages and Shortages: If your package arrives with damaged products, missing items, or incorrect quantities (including potential transit damage), you must contact Tatcha Customer Service within 48 hours of delivery to report and resolve the issue.
Misplaced Items: Tatcha is not responsible for storing or returning non-Tatcha products or unrelated items inadvertently included in the return package.